FAQ

What payment options are available?

We accept American Express, Master Card, Discover, PayPal, Amazon pay, and Visa.
Do you charge sales tax?

We are obligated by Virginia law to collect 5.3% sales tax on all online purchases.
How can I reach someone regarding my order?

If you have any questions regarding an order placed online, the best way to reach me is via email escottjewels@gmail.com. You can also call 804-304-7979 between 10 am and 5 pm Monday through Friday and leave a detailed message.
Shipping

Free Ground Shipping for orders over $75. There is a $4 Flat Rate Shipping for all orders under $75.
Do you ship internationally?

Currently, we only ship within the UNITED STATES via USPS, but contact us if you want the package delivered internationally before placing the order. International shipping charges and insurance will be added to those orders. Also, we do not ship to P.O. Boxes for security reasons.
How should I care for my jewelry?

Protect all jewelry from scratches, chemicals, and contact with water. After wearing, gently wipe each piece clean of make-up and skin oils. To clean earring wires and findings, use rubbing alcohol on a soft cloth; no abrasive or chemical cleaners should be used on your jewelry. Store jewelry so it doesn’t tangle or scratch other jewelry.